FAQs

FAQs

Below are some of the most common questions we get. If your query is not answered here, please drop us a line on wecare@eatoutthebox.com

ORDERING

Yes! We are following stringent guidelines. Please see the note on our Home page for a detailed breakdown of hours and restrictions.

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Look for the shopping cart icon and click. The website will guide you through the steps, and it’s really easy!

Yes! We are following stringent guidelines. Please see the note on our Home page for a detailed breakdown of hours and restrictions.

You will get an email confirmation. SMS notifcations coming soon.

Please call us on 087 354 3618. Depending on how much time has passed, we may be able to modify your order. Orders can’t be cancelled or refunded, only modified in certain circumstances.

Our apologies. Please call us right away on 087 354 3618.

Yes! When you check out you will see time slots for delivery times.

Yes we do, but certain items won’t be available. We automatically switch to a loadshedding Menu when the power is off so you won’t be able to find certain items like fries. We offer alternatives where possible.

We have moved on from our old app. Instead, you can create a bookmark or shortcut and add it to your Home screen on your phone. Then, one tap and you’re ready to order. Directions below for Android and IOS.

Directions for Android phones

FAQs

ANDROID: Load the website on your browser; navigate to your page settings area, find the Add to Home Screen function; select. There will be a widget on your Home screen.

Directions for IOS/iphones

IOS / iphone

Use Safari to search for ‘eatoutthebox.co.za’. On the website’s home page, press the ‘share’ button (middle button) which gives you some options. Select “Add to Home page”. The website should be saved to your phone like an app.

Payment options

You can pay by credit card, Snapscan and Zapper.

It is not mandatory but it is greatly appreciated. You can tip in cash or add a tip to your cart when checking out. The driver gets the full tip.

Delivery and Collection

Please click here to view our delivery areas. We offer FREE delivery on orders over R80. We are unable to offer collections at the moment.

Under 45 minutes but this may be up to 1 hour in peak times.

Our food

Please drop us a line and we will add a note re allergies on your profile. wecare@eatoutthebox.com

Vouchers and coupons

We have meal/gift vouchers and we have promo discount codes. Here’s a guide on applying them:

After entering your order, under your TOTAL, two code areas will appear. Simply enter the code in the relevant space.

See image below.

FAQs

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