FAQs

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Look for the shopping cart icon and click. The website will guide you through the steps, and it’s really easy!

Yes! We are following stringent guidelines. Please see the note on our Home page for a detailed breakdown of hours and restrictions.

You will get an email confirmation. SMS notifcations coming soon.

Please call us on 087 354 3618. Depending on how much time has passed, we may be able to modify your order. Orders can’t be cancelled or refunded, only modified in certain circumstances.

Yes we do, but certain items won’t be available. We automatically switch to a loadshedding Menu when the power is off so you won’t be able to find certain items like fries. We offer alternatives where possible.

We have moved on from our old app. Instead, you can create a bookmark or shortcut and add it to your Home screen on your phone. Then, one tap and you’re ready to order. Directions below for Android and IOS.

ANDROID: Load the website on your browser; navigate to your page settings area, find the Add to Home Screen function; select. There will be a widget on your Home screen.

IOS / iphone

Use Safari to search for ‘eatoutthebox.co.za’. On the website’s home page, press the ‘share’ button (middle button) which gives you some options. Select “Add to Home page”. The website should be saved to your phone like an app.

It is not mandatory but it is greatly appreciated. You can tip in cash or add a tip to your cart when checking out. The driver gets the full tip.

Under 45 minutes but this may be up to 1 hour in peak times.

Please drop us a line and we will add a note re allergies on your profile. wecare@eatoutthebox.com